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Great news for our furniture lover!
We've added a new category "occasional furniture"
Frequently Asked Questions
- What is the mission and objectives of Kirrin Furniture?
- How long has Kirrin Furniture been trading?
- Who is Kirrin Furniture part of?
- How do I place an order?
- Are the prices quoted inclusive of VAT?
- Do you give trade discounts?
- What methods of payment do you accept?
- Who delivers the products?
- Do prices include delivery? If no, how much does delivery cost?
- Do you deliver outside the UK?
- How long will delivery take?
- What happens once I place an order?
- Is it possible to track my order, if yes how?
- How do you achieve price savings on your product range?
- What do I do if the good(s) I have purchased is/are damaged?
- What is the returns policy?
- What do I do if I have a complaint?
- How can I contact Kirrin Furniture?
- Are your products guaranteed?
- Is the Kirrin Furniture website secure?
- If I cannot find a product on the website
- Why shop at Kirrin Furniture?
1. What is the mission and objectives of Kirrin Furniture?
Kirrin Furniture aims to offer variety to the entire of UK mainland with additional discounts to Landlords and first time home buyers, (excluding Ireland), supplying top branded furniture at extremely competitive prices with speedy delivery times. Quality of service and products is top priority.
2. How long has Kirrin Furniture been trading?
The website for Kirrin Furniture was established in 2006. The website was set up as a direct result of a large demand for competitively priced furniture. It was seen as an opportunity to provide an additional service to current clients at Kirrin Estates.
3. Who is Kirrin Furniture part of?
Kirrin Furniture is the trading name of the Kirrin Group.
4. How do I place an order?
There are two simple ways for you to place an order. You can either do this online, using the secure shopping cart system, or you can call our designated sales team on 020 7281 7811. Please see the "How To Order "section of the website for further details.
5. Are the prices quoted inclusive of VAT?
All our prices are inclusive of VAT.
6. Do you give trade discounts?
Our prices are very competitive. However, if you are buying in bulk, please contact our designated sales team on 020 7281 7811 to discuss your requirements. Please note that we may consider on provide trade discounts or any other discounts other than those given on our website.
7. What methods of payment do you accept?
We accept all major credit and debit cards.
8. Who delivers the products?
We use a variety of delivery services which are all registered with the RHA. For this reason you are assured that your deliveries will be taken care of.
9. Do prices include delivery? If no, how much does delivery cost?
Delivery is free on all orders over £300. Orders under £300 will be charged at a flat rate of £25. This is based on Monday to Friday deliveries only. Saturday deliveries will be subjected to an extra charge. These charges are dependant upon the type of good purchased. To view our weekend charges, please view the deliveries section of the website.
10. Do you deliver outside the UK?
We do not deliver outside of the UK mainland.
11. How long will delivery take?
We will aim to deliver the products to you as quickly as possible. The delivery times stated on each product is an estimated delivery time given to us by the manufacturer. We are, therefore, unable to guarantee delivery times. Our customer service team will keep you up to date with the delivery progress if time estimates have previously been inaccurate.
12. What happens once I place an order?
Once you have placed an order with Kirrin Furniture we will send you by e-mail an order confirmation within 2 working days.
13. Is it possible to track my order, if yes how?
For local deliveries, our sales team will contact you to organise a suitable delivery date. For all other good deliveries, please contact our delivery department on enquiries@kirrinfurniture.co.uk if you wish to track your order.
14. How do you achieve price savings on your product range?
We have a dedicated buying team securing savings from suppliers. We are able to provide top quality brands at extremely competitive prices. We aim to pass on our savings to the consumer.
15. What do I do if the good(s) I have purchased is/are damaged?
If goods purchased are damaged, please e-mail our customer service team on enquiries@kirrinfurniture.co.uk. Please click here to see our returns policy.
16. What is the returns policy?
Please click here to see our returns policy.
17. What do I do if I have a complaint?
If you have a complaint, please either e-mail us at support@kirrinfurniture.co.uk or write to:
Kirrin Furniture Ltd
360 Hornsey Road
London N19 4HT
18. How can I contact Kirrin Furniture?
In order to provide you with choice we are contactable on any of the following, Alternatively if you have a specific enquiry please use our contact form or one of the following email addresses:
| Enquiries: If you have a query, whether it is relating a manufacturer or a particular type of product | enquiries@kirrinfurniture.co.uk |
| Sales: If you wish to purchase an item and would prefer not to use our online shopping cart system | sales@kirrinfurniture.co.uk |
| Deliveries: Following acceptance of your order, if you have any queries in relation to your delivery | deliveries@kirrinfurniture.co.uk |
| Support: For customer service related matters | support@kirrinfurniture.co.uk |
| Accounts: For account enquiries | accounts@kirrinfurniture.co.uk |
Telephone: 020 7281 7811
Address:
Kirrin Furniture Ltd
360 Hornsey Road
London N19 4HT.
19. Are your products guaranteed?
All our products carry the manufacturersˇ¦ guarantees and warranties. Depending upon the product, these will vary depending upon the manufacturer and/or type of product being purchased. If you require details of warranties/ guarantees for specific products, please contact our team either via: e-mail using
Email: support@kirrinfurniture.co.uk
Telephone: 020 7281 7811
20. Is the Kirrin Furniture website secure?
Our website uses modern encrypted server technology and our payment gateway provider is Paypal, a leading internet credit/debit card facilitator. This means that the website is secure and that all credit and debit card transactions are safe.
21. If I cannot find a product on the website. Can you obtain it for me?
If you are unable to find a product on our website or you believe that we do not stock a particular product then please contact our team either on enquiries@kirrinfurniture.co.uk or 020 7281 7811. We will try to help you purchase the product that you are looking for.
Email: support@kirrinfurniture.co.uk
Telephone: 020 7281 7811
22. Why shop at Kirrin Furniture?
Kirrin Furniture is providing consumers with an alternative to using high street retail shops or the limited number of furniture websites to purchase all kinds of furniture. The website displays thousands of branded products aiming to encapsulate all ends of the market from necessity low cost products to competitively priced luxurious goods. Kirrin Furniture oozes quality. We have invested a lot of time and money into creating an extremely user friendly website, to ensure an enjoyable and easy shopping experience for you. Through our experience and research we understand that a good business is not just a brilliant website or retail store but also the quality service that is provided. For this reason we have invested important time ensuring that our systems for the internet operation are convenient for the consumer, offering a choice for contacting us and work efficiently and effectively. We believe that the whole quality experience differentiates us from our competitors and that you will be able to notice the difference too.
We are interested in hearing from you. If you wish to provide us with any feedback or if you have any comments on how our website or how our service could be further improved then please contact support@kirrinfurniture.co.uk
